WEBSITE Terms of use

WEBSITE Terms of Service

The terms of service in this section apply to shopping online (on this website), and may be different from shopping at our physical store.

FOR SALE IN STORE AND ONLINE

Please note that the animals we have for sale online are also for sale in our physical store in Rhuddlan, North Wales. Although highly unlikely, there is a chance that you can purchase an animal that has just been sold in our physical store.

In the unlikely event that the animal has sold in the time between your order being processed and us updating the website, a full refund will be made to you immediately.

PRICING

We reserve the right to change any prices shown online, at any time, without prior warning.

Minimum age

By placing an order with us online, you are confirming that you are aged 18 or over.

Order cancellations for livestock

A non-refundable deposit of 25% of the price of each animal in your order is required.

This policy ensures that once you place an order, the animals are reserved exclusively for you, preventing others from purchasing them.

In the event of a cancellation, the non-refundable deposit helps offset the costs of housing, feeding, and caring for the animals during the reservation period.

You have until the time you leave one of our shops with the animal(s) to cancel your order (which means you can come to collect it, see it and handle it in the shop, and still choose to cancel - but the non-refundable 25% will still be applicable).

Dormant orders

Once you place an order, we will reach out to schedule either a collection date from one of our reptile shops or a suitable delivery date.

You have up to 30 days to respond to our initial contact attempts. If we don't hear from you within that time, your order will be considered dormant.

In the case of a dormant order, we reserve the right to retain both the animal(s) and the total payment received.

This policy helps cover the costs of housing, feeding, and caring for the animal(s) during the reservation period, as they were no longer available for sale to others.